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It is a face-to-face or online assessment for students to develop the right programme for them, and to find the right tutors for them.

Terms & Conditions

Terms & Conditions

Website Disclaimer

Disclaimer

DR. STUDY, including its franchisees, does not assume any responsibility (direct or indirect) for any injury, loss, claim, damage, or any incidental or consequential damages, including but not limited to lost profits or savings, arising from or in any way connected with the use of information provided on this Website. This includes any errors, omissions, or defects contained within the information on the Website.

Information on this Website should not be solely relied upon. We recommend conducting your own investigations regarding any services offered on the Website and seeking legal advice for any information related to franchise and employment opportunities.

The prices displayed on the Website are current at the time of posting but may change without notice and are subject to availability.

Hyperlinks to Third Party Sites

This Website may contain hyperlinks to websites operated by parties other than DR. STUDY. These hyperlinks are provided for reference only. DR. STUDY does not control these websites and is not responsible for their content. The inclusion of hyperlinks to such websites does not imply any endorsement of the information or material available on these sites or any association with their operators. You use these websites, including any information, materials, products, and services they offer, at your own risk. 

Please note that DR. STUDY’s privacy policy applies only while you are on this Website. Once you link to another website, you should review that site’s privacy policy before disclosing any personal information. In certain instances, DR. STUDY may receive a commission, fee, or reward for providing a hyperlink or other introduction to a third-party website. DR. STUDY is not required to disclose the basis of such commissions, fees, or rewards except as required by law.

Use of Website

As a condition of your use of the Website or any services on the Website, you agree that you will not use the Website for any unlawful purposes, or any purposes prohibited by these Terms & Conditions. Specifically, you agree not to:

  • Use the Website to defame, abuse, harass, threaten, or otherwise offend others;
  • Publish, distribute, email, transmit, or disseminate any material that is unlawful, obscene, defamatory, indecent, offensive, or inappropriate;
  • Use any automated scripting tools or software;
  • Engage in or promote unsolicited emailing or spamming via the Website;
  • Impersonate any person or entity;
  • Use the Website to make available any material that you do not have the right to make available or which contains viruses or other harmful computer codes, files, or programs designed to interrupt, limit, or destroy the functionality of other computer software or hardware.

Changes to the Site

DR. STUDY and its franchisees may make improvements or changes to the information, services, products, and other materials displayed on this Website, or terminate the Website, at any time without notice. DR. STUDY may modify the terms and conditions for accessing and using this site at any time. Such modifications will take effect immediately upon posting the modified terms and conditions on this Website. Accordingly, you agree to review the terms and conditions regularly, and your continued access or use of this Website will be deemed acceptance of the modified terms and conditions.

Indemnity

You agree to indemnify and hold DR. STUDY and its officers, employees, franchisees, and agents harmless from and against all expenses, losses, liabilities, damages, and costs incurred or suffered in any claim or legal proceeding arising from your use of or conduct on the Website and/or a breach of any of these terms and conditions.

Governing Law

These terms and conditions, and any disputes arising between DR. STUDY and you, will be governed by, and construed in accordance with the laws of Australia, without giving effect to any principles of conflicts of law. DR. STUDY’s failure to enforce any provision of these terms and conditions will not constitute a waiver of any provision or right. Any legal action or proceeding between DR. STUDY and you related to these terms and conditions will be brought exclusively in a court of competent jurisdiction in Australia.

Limitation of Liability

DR. STUDY does not exclude any rights or remedies available to you under the Trade Practices Act or similar state or territory legislation that cannot be excluded, restricted, or modified by law. Otherwise, DR. STUDY and its officers, employees, franchisees, and agents exclude all conditions and warranties in connection with the ownership and operation of the Website, including those that may be implied by law. 

You expressly agree and understand that in no circumstances will DR. STUDY or its officers, employees, franchisees, or agents be liable to you for any indirect, incidental, special, or consequential loss or damage of any nature that may arise from:

  • The use of or inability to use the Website or any material on the Website;
  • Unauthorised access to or alterations of your transmissions or data;
  • Statements or conduct of any third party on the Website.

 Terms and Conditions and Privacy Policy

These Terms and Conditions (“Terms”) govern the use of tutoring services provided by DR. STUDY (DR. PROGRESS GROUP PTY LTD) to students and their parents/guardians (“Clients”). By enroling in tutoring services with DR. STUDY, Clients agree to abide by these Terms.

Enrolment and Registration:

Clients must complete the enrolment and registration process with DR. STUDY before accessing tutoring services and resources.

Clients must provide accurate and up-to-date information during the enrolment process, including student details, contact information, and any relevant academic or medical information.

Tutoring Services:

DR. STUDY will provide tutoring services to Clients in accordance with the terms outlined in the enrolment agreement and any additional agreements between the parties.

Tutoring services may include academic tutoring, test preparation, homework assistance, and other educational support services as agreed upon by DR. STUDY and the Client.

Payment and Fees:

At DR. STUDY, we strive to provide a seamless and convenient payment experience for our clients. To ensure the smooth operation of our tutoring services, tuition fees will be debited 10 days in advance of the next month’s sessions. 

This payment system allows us to effectively manage scheduling, resources, and administrative tasks, enabling us to maintain the high-quality service our clients deserve. We understand the importance of transparency and reliability in financial transactions, and we are committed to providing clear communication and support regarding billing matters.

  • Clients are responsible for paying all fees associated with tutoring services as outlined in the enrolment agreement.
  • Fees may vary depending on factors such as the type of tutoring services, frequency of sessions, and duration of enrolment.
  • Payment terms, including due dates, accepted payment methods, and late payment penalties, will be specified in the enrolment agreement.
  • DR.STUDY reserves the right to update the payment and fee structure periodically.
  • Factors such as changes in operating costs, market conditions, demand for services, or other relevant factors may necessitate adjustments to pricing. 
  • By enroling in our tutoring services, clients acknowledge and accept the possibility of future changes to pricing. 
  • DR. STUDY will make reasonable efforts to provide advance notice of any pricing adjustments and ensure transparency in the communication of such changes.

Billing Cycle

Payments for tutoring services/fees are processed monthly via direct debit or credit card 10 days in advance of the next month’s sessions. This billing cycle operates as follows:

  1. Initial Setup: The tuition payment agreement specifies that fees will be automatically debited from the client’s nominated account every month, specifically 10 days before the start of the next month.
    A) This payment covers all scheduled sessions in the upcoming month.
    B) The total payment may vary month-to-month based on whether there are four or five scheduled sessions in the upcoming month.
  2. Advance Notice: Clients are informed in advance about the upcoming billing cycle and the amount that will be debited from their accounts, providing clients with ample time to ensure sufficient funds are available in their accounts.
  3. Automatic Debit: On the designated date, which is typically 10 days before the start of the next month, the agreed-upon tuition fee is automatically debited from the client’s bank account or charged to their designated payment method.
  4. Monthly Recurrence: This billing cycle repeats itself monthly, ensuring that tuition fees are collected in advance for the upcoming month’s services.
  5. Continuous Service: As long as the client wishes to continue receiving tutoring services, the billing cycle will continue monthly, providing uninterrupted access to educational support. Clients can expect the same process to repeat each month, with fees being debited 10 days in advance of the subsequent month.
    a) Services can be paused or cancelled as per the relevant policies
  6. Adjustments: Any changes to tuition fees or billing details are communicated to clients in advance to ensure transparency and avoid confusion. This may include rate adjustments, changes to the billing date, or updates to payment methods.

Overall, the monthly billing cycle with a 10-day advance debit ensures a consistent and predictable process for both the tutoring company and its clients, facilitating smooth financial transactions and continuous access to educational services.

Late Payments

A 10% late payment fee will be applied to your account for late payments. For example, if an authorised fee payment fails processing on the 22nd of the month, an additional 10% of the total payable fees will be automatically debited from your nominated account.

Registration Fee

This one-off fee is payable in advance of program commencement and is owed for each separate program enrolment. 

This fee covers several aspects to ensure the smooth initiation of tutoring services.

1. Customised Learning Plan:

  • Development of a personalised learning plan tailored to the student’s individual needs, learning style, and academic objectives.

2. Materials and Resources:

  • Provision of tutoring materials, personalised workbooks, stationery, textbooks, workbooks, practice tests, and educational resources necessary to support the student’s learning journey.

3. Tutor Matching:

  • Matching the student with appropriately qualified tutor/s with expertise in the relevant subject area and teaching style that aligns with the student’s preferences.

4. Administrative Support:

  • Administrative assistance, scheduling coordination, and customer support services to facilitate smooth communication between tutors, students, and parents/guardians.

5. Access to Technology Support:

  • Access to online learning platforms, educational software, and digital resources to supplement tutoring sessions and enhance learning outcomes.

The registration fee will only be reapplied if a student pauses their studies for more than three months.

Refund Policy

At Dr. Study Learning, we strive to provide exceptional educational services and flexible scheduling to accommodate our students’ needs. As such, we do not offer refunds due to the flexibility of our cancellation and makeup policies.

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